Clyde Dumpa
Technical consultant and systems stabilizer
Technical consultant and operations stabilizer
Technical Consultant building calm, stable systems across support, integration, and workplace IT.
Over 15 years across SaaS operations, technical support, Windows administration, Microsoft 365 migrations, and customer-facing delivery. Clyde currently leads technical integration work at RELEX Solutions and has spent his career turning messy production issues into reliable outcomes.
15+
Years in IT
NA + EU
Customer regions
RELEX integrations
Current focus
The page stays simple, but the story is layered. Pick a lane to see how Clyde's background shifts from delivery to production support to end-user operations.
A support foundation, a teaching layer, and now a consulting role that blends customer trust with technical delivery.
Leads technical integration projects for RELEX Plan, acting as the bridge between customer IT teams and implementation stakeholders.
Designed custom adapters and ETL flows in Python, Ruby, Java, and SQL
Handled database mappings, API integrations, and secure file transfer design
Supported system upgrades, version migrations, and health checks
Supported global production environments, infrastructure monitoring, and SaaS maintenance for RELEX customers.
Responded to infrastructure alerts and application support requests
Maintained and upgraded RELEX software environments
Investigated missing data, scheduled run failures, and performance issues
Delivered remote workstation and server support for small and medium businesses across the United States.
Led Microsoft 365 email migrations and profile restoration work
Handled permission troubleshooting across desktop and mobile devices
Earned strong client feedback through clear, reliable support
Supported Marriott employees globally across Exchange, Windows, mobile setup, and escalation handling.
Managed Exchange console tasks and Windows support
Built a web-based support tool for scripts and troubleshooting guidance
Tracked service quality with follow-up calls and reporting
Provided Level 2 support for North American Windows users dealing with OS, virus, and network problems.
Supported Windows XP, Vista, 7, and 8 customers
Coached new hires and contributed end-of-day performance reporting
Handled escalations requiring deeper troubleshooting
Taught core Computer Science and IT subjects while helping drive web and IT initiatives within the university.
Guided students in Computer Science and Information Technology subjects
Helped create the annual ICT convention website
Focused on motivating students toward long-term IT careers
Supported North American Dell customers with malware removal, networking, and printer setup.
Focused on Windows XP and Vista software support
Improved customer trust in Dell support through reliable assistance
Diagnosed power, boot, and startup issues and guided customers on hardware replacement and upgrades.
Recommended upgrades that improved machine performance
Contributed to stronger Dell product advocacy through positive support experiences
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The profile is broad, but the pattern is consistent: service, technical depth, and a strong bias for practical outcomes.
ITIL V3
Certificate of Completion: Basic life support and first aid training
CCNA Bootcamp 200-120
Bachelor of Science in Computer Science
Bachelor in Theology, Religion and Society - The Norwegian School of Theology (MF)
Professional Caregiving - St. Augustine School of Nursing
English
Tagalog
Cebuano
Finnish (limited working proficiency)